Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
| Title | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Deprecation: Ability for administrators to log in using user name and password only | 2025-11-10 | 2026-02-09 |
| Deprecation: Token Implicit Grant (Browser) option for OAuth authorization | 2025-11-10 | 2026-03-09 |
| Deprecation: Genesys Cloud SSO certificate expiry | 2025-10-06 | - |
| Deprecation: Mobile Messenger legacy Android and iOS code removal | 2025-08-11 | 2026-02-23 |
| Deprecation of Pointillist | 2025-08-11 | 2026-07-31 |
| Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices | 2025-04-14 | - |
| Deprecation: BYOC Cloud SIP TLS ciphers | 2025-03-24 | 2026-03-09 |
| Deprecation: Billing and usage APIs and User Interface | 2025-03-10 | |
| Deprecation: BYOC-Premises – Genesys Hardware Solution | 2025-03-01 | 2026-12-01 |
| Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot | 2024-11-04 | 2027-05-31 |
| Deprecation: Current Open Messaging Inbound Endpoint | 2024-06-24 | 2026-03-02 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Title | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Permission-based, usage-driven billing for speech and text analytics (STA) and voice transcription | 2026-02-02 | - |
| New permissions for managing user phone and station associations | 2026-01-26 | - |
| Client authentication EKU support removed from Genesys Cloud certificate | 2025-12-15 | - |
| Bring Your Own Technology (BYOT) Rate E for Audio Connectors and Rate A for third-party TTS changes | 2025-11-18 | January 1, 2026 (unless otherwise stated) |
| Revised BYOC trunk metrics to support call session service | 2025-09-01 | - |
| Simplified organization switching coming to Genesys Cloud | 2025-05-05 | - |
| Upcoming release of new usage query service with expanded data access and pagination | 2025-04-21 | - |
| Support for SMS Messaging in the Philippines | 2025-03-31 | - |
| Changes to SMS Messaging in Iran | 2025-03-31 | - |
| Customer owned WhatsApp business account transfer in Genesys Cloud | 2024-11-04 | - |
| Article | Modified date (YYYY-MM-DD) | Change summary |
|---|---|---|
| Genesys Partner/BPO Sub-Processors | 2025-12-22 | Article created. |
| Genesys Sub-Processors | 2026-01-16 | In Genesys Cloud default services, added link in Sumo Logic to Sumo Logic processing locations for Genesys AWS deployment regions article. |
| Genesys Cloud Services terms and conditions | 2026-01-16 | Updated the European Union – Specific Terms to the Genesys Cloud Services Agreement:
|
| Genesys Cloud Product Support | 2025-12-15 | Updated the My Support (FedRAMP region) link |
| Genesys Cloud security policy | 2025-06-16 | Pointillist Service reference removed from the title |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud Service Level Agreement | 2025-08-26 | Under SLA credits, added definition and reference to customer organization, similar to organization ID referenced under Case Submission. |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| Genesys Cloud system requirements | 2025-11-17 | Added Note about PCs should exceed the minimum system requirements when using the multiple contextual panels feature. |
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |