FAQs: Release Notes

Deprecation release notes can be found at the bottom of the release notes. These entries include details about the deprecated feature, the announcement date, and the planned removal date. 

Yes, the Release Notes archive allows you to search and filter past updates. You can expand all sections and use your browser’s search function (Ctrl/CMD + F) to find specific features or topics. 

Genesys provides a Features coming soon article that offers a preview of upcoming features prior to their deployment. This allows users to anticipate changes and prepare accordingly. 

Yes, Genesys offers subscriptions for various update categories, including:

• Genesys Cloud FedRAMP region release notes
• Media Tier release notes
• Desktop app updates
• Mobile app updates (iOS and Android)
• Phones and endpoint updates

You can manage these subscriptions on the Subscribe to email updates page.

To receive email notifications about Genesys Cloud Release Notes, you can subscribe through Subscribe to Genesys Cloud Release Notes. This ensures you stay informed about the latest features and updates.

You can access the latest and past release notes on the Genesys Cloud Release Notes page. For a comprehensive list of previous updates, visit the Release Notes archive.

The release notes cover updates across various areas, including:

• Customer engagement
• Employee productivity
• Data, analytics, and reporting
• Self-service and automation
• Open platform enhancements
• Deprecations and feature retirements

Genesys Cloud release notes are published every Monday at 9:00 a.m. Eastern Standard Time (EST), providing details on newly released features, enhancements, and deprecations.

If you’re not receiving release note subscription emails, try the following steps:

1. Check your spam or junk folder – Look for an email with the subject line “Genesys Cloud release notes for .” If found, move it to your inbox and mark it as “Not Junk.”
2. Add Genesys to your email allow list – Make sure the sender address NA@email.genesys.com is added to your email account’s allow or safe sender list.
3. Resubscribe if needed – If you still don’t receive the emails, try resubscribing to the release notes. To stay on the distribution list, be sure to open each release note email when you receive it.

The following table explains how to receive specific notifications.