About AI Studio

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Genesys Cloud's AI Studio functions as a centralized workbench for building, managing, and deploying AI-powered customer experiences. The platform includes AI Guides for Virtual Agent creation through business instruction conversion, customizable conversation summaries for agents, and Agent Copilot features. Key components include AI Studio APIs, permission management tools, guide creation using AI prompts, and Virtual Agent flow integration. The system implements a tokens-based pricing model for monitoring feature usage and consumption. Administrators access a unified environment with built-in governance controls and scalability throughout the AI lifecycle. The platform supports agentic virtual agents capable of reasoning between actions and knowledge, allowing for action-oriented customer interactions. Users can preview virtual agents, connect them to Architect Virtual Agent flows, write and publish guides, and assign configurations to Agent Copilot