AI-generated summary
Genesys Cloud's AI Studio implements a hierarchical permission system organized by feature category and action to control access to AI Guides, Summaries, and Agentic virtual agents. The permission structure uses a standardized Category > Feature > Action format to provide granular access controls across intelligent automation capabilities.
Agentic virtual agent permissions enable users to add, edit, view, and manage agents, jobs, sessions, session turns, and versions through structured permission categories including "Agentic > Virtual Agent > Add/Edit/View," "Agentic > Virtual Agent Job > Add/View," "Agentic > Virtual Agent Session > Add," "Agentic > Virtual Agent Session Turn > Add," and "Agentic > Virtual Agent Version > Add/Edit/View." Additional permissions support version jobs and integration preview capabilities, including preview functionality through Integrations and Voice Bot connections.
AI Guides permissions support adding, deleting, editing, executing, and viewing guides through "AI Studio > Guide > Add/Delete/Edit/Execute/View," along with permissions for managing guide jobs and versions. This enables comprehensive building and management of guides at both guide and version levels.
AI Summaries configuration and generation require separate permissions for add, delete, edit, view, and preview operations through designated pathways including "AI Studio > Summaries > Add/Delete/Edit/View" and "AI Studio > Preview > View." These specific permissions enable users to manage summaries across their lifecycle.
The permission structure provides comprehensive access control across Genesys Cloud's intelligent automation capabilities while maintaining security through role-based assignment, allowing organizations to implement principle of least privilege across their AI Studio implementations.