About AI Guides

AI-generated summary

Genesys Cloud AI Guides transform how Virtual Agents engage with customers—putting the power of AI-driven design in the hands of business users. Built in AI Studio, Guides use natural language instructions to adapt to context and converse naturally—enabling fast, scalable, and intelligent customer experiences. Guides can be created, written, and published in AI Studio using AI prompts and variables. They are connected to Virtual Agent flows in Architect to execute the published guide. Flow Insights, Optimization dashboard metrics, and replay mode help monitor and troubleshoot guide performance.

Learn about Guides

Familiarize yourself with the process. Learn the prerequisites and how to set up Genesys Cloud AI Guides.

Build Guides

Learn how to create, write, and publish guides in AI Studio.

Connect Guides to your Virtual Agents

Set up your Virtual Agent flows in Architect to execute a published guide.

Monitor and measure Guides

Understand the different reports that are available for you to gain insights into the performance of your guides.

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