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Genesys Cloud FedRAMP Region Release notes

Click here to view Genesys Cloud release schedule, upcoming features, UI and platform updates, and diagnostic logsClick to expand

Genesys Cloud FedRAMP region – June 8, 2026Click to collapse

Customer engagement

Rate limiting for agent evaluations during best-skills routing

Employee productivity

Intraday metrics and simultaneous media type views on Insights mobile app
Blocked days and manual approval days in Tempo time-off requests

Open platform

Genesys Cloud Voice supports international dialing prefix restrictions
OAuth client credentials support for Salesforce data actions

Workforce engagement

Sync manual schedule edits with Activity Plan occurrences
Schedule Set bidding
Increased maximum work plan activity time from shift end

Genesys Cloud FedRAMP region – June 1, 2026Click to expand

Customer engagement

Caller ID inheritance for agent-created customer first callbacks
Drill down from workitem dashboards to underlying workitems and agents

Data, analytics, and reporting

Digital channel performance insights in Channel Insights dashboard
Import Architect flows into Journey Management

Employee productivity

Genesys Agent Copilot and Virtual Agent, and knowledge Filipino, Malay, Hebrew, and Greek language support

Self service and automation

Decision tables now support import and export functionality
List and validate uploaded documents with the knowledge fabric API

Workforce engagement

View volume and AHT forecasts in capacity plans
Time off request filtering, sorting, and sequential approval
Expanded answer options for AI scoring questions

Deprecations

Deprecation: Any future permissions no longer included when selecting all permissions in a domain

Genesys Cloud FedRAMP region – May 25, 2026Click to expand

Customer engagement

Support for ACD skill expression filters
Access to email header fields
Expanded free-text response limit for web and voice surveys
Message flows for public and private social messages

Data, analytics, and reporting

Email alerts now include queue and agent names

Employee productivity

Summaries for long interactions in Agent Copilot
Control download access for voicemail recordings
Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients

Open platform

Multiple concurrent Genesys applications per user

Self service and automation

Guides support richer variable types and internal scoped variables

Self Service and Automation

Connection management for knowledge fabric

Workforce Engagement

User Home workspace in Genesys Cloud Home
Export recordings to cross-region Amazon S3 buckets without a Genesys AWS account

Workforce engagement

Agent Activity widgets available in Home
Enable per question focus setting and agent-level targeting for automated scoring in quality evaluations

Deprecations

Deprecation: Token Implicit Grant for OAuth clients
Deprecation: Restrict URLs from accessing browser cookies, local storage, and JavaScript APIs

Genesys Cloud FedRAMP region – May 18, 2026Click to expand

Account management

Group-based inactivity timeout

Customer engagement

Support for multiple from email addresses per queue
Warm invite participants to an ACD conference
Operational Console support for Twitter/X integration monitoring
Caseplan builder for Case Management

Open platform

Dedicated IAM role for BYOT Amazon Polly integration

Self service and automation

Voice processing prompts in bot flows
View selected folders in knowledge fabric connected sources

Workforce engagement

On-queue opportunities for workforce management

Genesys Cloud FedRAMP region – May 11, 2026Click to expand

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