Genesys Cloud FedRAMP Region – 2026 August
List of the Genesys Cloud FedRAMP Region release notes published in August 2026.
Account management
- Simplified permissions view with updated Select All controls
Customer engagement
- Social media follower count and verified status
Data, analytics, and reporting
- Improved accuracy and reliability of date-time picker
Self service and automation
- Additional Agentic Virtual Agent (AVA) debugging details in Execution History and Replay mode
Workforce engagement
- Customizable activity code colors
- Enhanced screen recording playback