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Bring your own technology services model–per turn/minute rates (current model)

Note: This article refers to rates for customer contracts under the “per turn/minute rate” structure. For pricing rates per invocation, see .

Genesys Cloud by Genesys is an extensible customer experience platform, offering an array of third-party applications to expand capabilities through a Bring Your Own Technology services model.

The  allows customers to find and install third-party applications that offer increased functionality and entirely new capabilities that integrate into Genesys Cloud.

Examples include third-party applications to expand Genesys Cloud’s IVR and self-service capabilities including interactive voice bots, automatic speech recognition (ASR), and text-to-speech (TTS).

As customers use third-party technology solutions inside Genesys Cloud, they may incur charges from the third-party vendor. Customers acquire billing for these services directly, and Genesys Bring Your Own (BYO) utility charges appear on the customer’s monthly Genesys Cloud invoice.

  • For BYOT Rate A, Genesys charges per million of TTS characters.
  • For BYOT rates that support voice, Genesys charges conversations on the voice channel per each minute, in 15-second increments.
  • For BYOT rates that support digital, Genesys charges conversations on digital (chat and messaging channels) per turn, or request response pairs, in a conversation.
  • For digital flows, the following example describes a conversation that consists of three dialog turns:
TurnRequest/Response pair
Dialog turn 1
  • Customer says, “Hi.”
  • Bot replies, “Hello, how can I help?”
Dialog turn 2
  • Customer says, “I want to check my balance.”
  • Bot replies, “OK, what’s your account number?”
Dialog turn 3
  • Customer says, “59865848.”
  • Bot replies, “Your balance is $100.”

Genesys Cloud Bring Your Own Technology pricing

For information about pricing, see the AI section of the .

Customers can download and view their billing and usage summary in Genesys Cloud for these charges and download a detailed usage report. For more information, see .

Notes: