Skip to main content

What are the charges for a Genesys Cloud voice bot flow that uses the Nuance Recognizer as a Service integration?

To use the Nuance Recognizer as a Service (NRaaS) integration in a bot flow, you must enable the following products in your Genesys organization:

Genesys NRaaS integration
Genesys Dialog Engine Bot Flows (DEBF)
  • Genesys Cloud for Bot Flow – Voice
  • Genesys Cloud for Bot Flow – Digital
Nuance AppFoundry       via the metered billing API

For more information on pricing, review the following tables:  

Genesys call overage chargesChargesRelated article
Genesys Cloud fair use policy – Basic routing / IVR (Minutes)Overages
GCV Ingress Telephony rate$0.018

BYOC – C Ingress Telephone Rate$0.0024
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows pricing$0.06/min with 15-second increments
Genesys NRaaS Integration call
FlowIVR and Customer DialogDurationGenesys ChargesNuance Charges
Call Flow“Welcome to XYZ Company!”
Bot Flow“Please provide your reference number.”

5 seconds

Total session time = 15 seconds
Per minute price is $0.06 with 15-second increments
Total: $0.015

Bot flow:
customer response – reference number slot (uses Nuance grammar)

“234ABCXYZ987”10 secondsReference number slot -1 NRaaS per request = $0.00578
Call Flow“Thank you for providing your reference number.”
Bot Flow“How can we help you today? Please tell us …”8 secondsTotal session time = 18 seconds
Two 15-second
increments
Total: $0.030
Bot flow
customer response		“I need some help with my last bill as it is incorrect and … “

10 seconds

$0.015 + $0.030 = $0.045$0.00578
Total (bot flow + Nuance): $0.05078
Notes:
  • The Nuance AppFoundry SKU uses the Genesys metered billing API.
  • The NRaaS per request charge is subject to change. For the most up-to-date pricing information, contact your AppFoundry partner or Nuance representative before you do any pricing exercise.