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Genesys Cloud FedRAMP Region Release notes

Click here to view Genesys Cloud release schedule, upcoming features, UI and platform updates, and diagnostic logsClick to expand

Genesys Cloud FedRAMP region – February 2, 2026Click to collapse

Customer engagement

Attempt control enhancements
Automatically end preview interactions after wrap-up

Employee productivity

Genesys Agent Copilot, Genesys Virtual Agent, and AI Studio custom summaries support for Dutch Belgium, French Belgium, Polish, and Thai
Queue ID attribute for embeddable framework click-to-dial

Open platform

Locale-based date and time display

Workforce engagement

Automated agent scoring in speech and text analytics programs

Deprecations

Deprecation: agent assistance

Genesys Cloud FedRAMP region – January 26, 2026Click to expand

Open Platform

Updated regional feature deployment schedule now in effect

Account management

AuthorizedClientIDs SAML attribute for SSO integrations
Set default multi-factor authentication (MFA) device for multi-device users

Customer engagement

Support for keyboard type in Apple Messages for Business forms
Post-flow action in Architect message flows
Customer intent taxonomy and agent visibility
Automatically establish a persistent connection when an agent goes on-queue
WebRTC idle media timeout

Employee productivity

Genesys Tempo cross-week shift trading
Accessibility improvements for conversation initiation
Agent Copilot queue filters

Open platform

WebRTC phone upgrade opt-in setting
Seamless reconnections in AudioHook Monitor integrations

Workforce engagement

Workforce management main forecast table view
Real-time agreement rates in evaluation forms

Genesys Cloud FedRAMP region – January 19, 2026Click to expand

Account management

Updated Resource Center links support the new Genesys Cloud experience at help.genesys.cloud
BYOC Premises Edge devices in Edges list view

Customer engagement

Social direct messages, social post injections, and social post responses allowance increase per AI token
Create rules based on workitem creation date
Generate web survey links on demand with an API

Employee productivity

Domain allow list for emails
Summaries for consult transfers for Agent Copilot

Workforce engagement

API to List Past Recognitions
Reply-To field in email transcripts
Long-term forecast and schedule generation up to 104 weeks
Granular evaluation metrics in the Evaluation Aggregate API

Genesys Cloud FedRAMP region – January 12, 2026Click to expand

Open Platform

Updated regional feature deployment schedule now in effect

Customer engagement

Outbound limit alerts for voice campaigns in the Operations Console
Set post-call actions for voice calls using public APIs

Employee productivity

Conditional access policy support for Microsoft Entra ID
Send group voicemail notifications to the group email address

Workforce engagement

Showing IPs used by Genesys Cloud at API endpoint /api/v2/ipranges when using your own recording keys with Local Key Management (LKM) integration

Genesys Cloud FedRAMP region – January 5, 2026Click to expand

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