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Genesys Cloud FedRAMP Region – CRM integrations tag

List of the Genesys Cloud FedRAMP Region release notes that include the crm integrations release notes tag.

Customer engagement

  • Benefit assessments for predictive routing-enabled queues
  • Architect flow validator
  • WhatsApp username and identity resolution support
  • Enhanced predictive routing visibility in the Queues view
  • WhatsApp video carousel templates
  • WhatsApp embedded signup v4 support
  • Improved HTTP response handling for Architect data actions

Data, analytics, and reporting

  • Move event cards on the Journey Analyzer canvas
  • Attribute-based access control for transcripts

Open platform

  • Bring Your Own Interaction support for FedRAMP
  • CX Cloud auto-answer for interactions
  • Call forwarding for CX Cloud from Salesforce

Self service and automation

  • Improved filter condition creation for triggers

Workforce engagement

  • Reports To as a permission condition for recording access
  • Attribute-based access control for recordings
  • Improved forecasting accuracy for non-seasonal time series
  • Work plan and work plan rotation limit increases
  • Import external forecasts for capacity planning
  • Enhanced direction filtering for gamification metrics
  • Attribute-based access control for quality management evaluations and surveys

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