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Genesys Cloud FedRAMP Region – 2026 January

List of the Genesys Cloud FedRAMP Region release notes published in January 2026.

Open Platform

  • Updated regional feature deployment schedule now in effect

Account management

  • AuthorizedClientIDs SAML attribute for SSO integrations
  • Set default multi-factor authentication (MFA) device for multi-device users

Customer engagement

  • Support for keyboard type in Apple Messages for Business forms
  • Post-flow action in Architect message flows
  • Customer intent taxonomy and agent visibility
  • Automatically establish a persistent connection when an agent goes on-queue
  • WebRTC idle media timeout 

Employee productivity

  • Genesys Tempo cross-week shift trading
  • Accessibility improvements for conversation initiation
  • Agent Copilot queue filters

Open platform

  • WebRTC phone upgrade opt-in setting
  • Seamless reconnections in AudioHook Monitor integrations

Workforce engagement

  • Workforce management main forecast table view
  • Real-time agreement rates in evaluation forms

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