FAQs: Genesys Cloud mobile apps
What defines an app visit?
An app visit starts from the moment a visitor accesses a mobile app. Similar to a Web visit, the app visit continues as the visitor navigates through the app and ends after 30 minutes of inactivity.
How do I log in to the Genesys Cloud mobile apps?
Note: Before you log in to any of the Genesys mobile apps, such as Collaborate, Communicate, Tempo or Insights, make sure that you have the latest version of the app from the App Store or the Google Play store.
- To launch the app, on your home screen, tap its icon.
- At the bottom of the screen tap Login. and follow the prompts. For more information, see Log in to the Genesys Cloud mobile apps.
What does it mean to place calls with another app? Should I enable that option in Phone Settings for the desktop or web app if I want to place calls with Communicate?
This option allows you to make calls with third party-applications. Communicate is not a third-party app. Do not enable this option for use with Communicate.
Where can I find answers to frequently-asked questions about Genesys Tempo for iOS?
You can find a list of FAQs for Genesys Tempo for iOS here.
Where can I find answers to frequently-asked questions about Genesys Tempo for Android?
You can find a list of FAQs for Genesys Tempo for Android here.
Where can I find answers to frequently-asked questions about Communicate for iOS?
You can find a list of FAQs for Communicate for iOS here.
Where can I find answers to frequently-asked questions about Communicate for Android?
You can find a list of FAQs for Communicate for Android here.
Where can I find answers to frequently-asked questions about Collaborate for iOS?
You can find a list of FAQs for Collaborate for iOS here.
Where can I find answers to frequently-asked questions about Collaborate for Android?
You can find a list of FAQs for Collaborate for Android here.