FAQs: Collaborate for Android

Genesys Cloud's mobile collaboration suite comprises Collaborate for Android, a messaging application, and Communicate for Android, a calling application, designed to provide comprehensive unified communications capabilities on mobile devices. Collaborate for Android delivers extensive messaging functionality including group chat, @mentions, presence synchronization, configurable notifications, message reactions (Approve, Disapprove, Love, or custom emoji), message quoting, copying, and message pinning capabilities managed by room owners. The platform implements location-aware access that automatically routes users to the nearest Amazon data center based on their selected region during login, with location data synchronizing across mobile, desktop, and browser clients and expiring after one hour of inactivity. Notification delivery operates intelligently based on presence status—Online or Busy presence suppresses mobile notifications unless the app is open, while Away or Offline status delivers notifications regardless. Users can mute individual chats through swiping, hard-pressing, or settings toggles, and user status automatically synchronizes across all Genesys Cloud applications. Authentication is supported through email/password credentials or single sign-on (SSO) via identity providers such as OneLogin, with default session timeouts of 30 days or 15 minutes for HIPAA-compliant organizations. Access requires Chrome Custom Tabs browser support and specific organizational permissions including Chat Access, Chat Settings Edit/View, and Mobile > Collaborate > View. The applications support FedRAMP compliance and provide badge count notifications on app icons. Regional selection occurs during initial login and determines routing to the appropriate Amazon data center; users can re-select regions by logging out and logging back in. Location data is reported while the app is in the foreground, background, and when terminated, with location permissions required during installation or manual enablement through device settings. Collaborate for Android is available via Google Play Store, with updates accessible through the Menu > Help option. Logging out of the mobile app stops all mobile notifications and clears Genesys Cloud authentication tokens, though SSO provider authentication persists unless explicitly disabled at the provider level. Automatic access to Genesys Tempo is provided upon login without requiring separate credentials.