Test and troubleshoot agentic virtual agents
Feature coming soon: Agentic virtual agents
Test, fine-tune, and troubleshoot your agentic virtual agents to ensure the quality and consistency of the customer interaction experience.
Preview agents in AI Studio
The inbuilt preview widget in AI Studio allows you to test the agent’s role and guidelines, connected data actions, knowledge configuration, start and exit behavior, and guardrails.For more information, see Preview an agentic virtual agent.
Test agents in Architect
- Use the built-in Architect bot flow simulator to test your agent with a digital bot flow enabled with Virtual Agent. For more information, see Test your digital bot flow.
- To test a bot flow that you create with Genesys Dialog Engine Bot Flows, see Test a Genesys Dialog Engine Bot Flow.
Troubleshoot agents in Architect
Use the inbuilt Architect replay mode to troubleshoot your bot flow that is linked to agentic virtual agents. For more information about troubleshooting bot flows, see Use replay mode to troubleshoot an Architect flow.
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