Schedule bids enhancements
About this video
- With Schedule Set bidding, administrators can create and manage bidding events that offer full schedules covering one to six weeks. Employees can review those schedule options, rank their preferences, and submit bids based on actual schedules that show shift start and end times, breaks, and meals. After the bid closes, Genesys Cloud allocates schedule sets based on employee ranking and administrator-defined allocation rules. Future schedules then follow the awarded schedule set until the next bid cycle.
- This update also refreshes the existing bidding experience to support schedule-based bidding. Genesys Cloud will update parts of the current Work Plan Bids experience so administrators and employees can work with both bid types more clearly in the same workflow. This includes bid type labels, bidding setup, schedule set review, employee ranking screens, and allocation views. Sentence case for the title and headings follows the Genesys UX writing guidance for titles and headings.
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