List of the Genesys Cloud FedRAMP Region release notes that include the outbound campaigns and dialer release notes tag.
Customer engagement
- Append outbound campaign performance statistics to the Campaign Performance view
- Authenticated session duration for secure mobile sign-ins
- Messages and Media columns in Analytics Performance views
Data, analytics, and reporting
- Category aggregate data in analytics metrics
- Trigger process automation based on topics, sentiment, or empathy
Employee productivity
- Links to Genesys Cloud group chat room video sessions
Workforce engagement
- Configure GCBA with Microsoft Edge native messaging
Deprecations
- Deprecation: agent assistance
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Employee productivity
- Multi contextual panels
- Call history enhancements for group calls
Customer engagement
- Improved keyword precision for SMS
- Support for mobile push notifications for unread message alerts
- Assign segments to external contacts for up to 30 Days
- Web messaging Filipino, Indonesian, Malay, Romanian, and Spanish Spain support
Data, analytics, and reporting
- Interaction category creation support for Korean and Japanese languages
- Programs, topics, and phrases support for Korean and Japanese languages
Open platform
- Configure alerts for Operational Console events
Self service and automation
- Knowledge bases with content search available in Architect bot flows and digital bot flows
Workforce engagement
- Schedule coaching and learning sessions with greater flexibility
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Employee productivity
- Multi contextual panels
- Segment filtering suppression on knowledge articles for Agent Copilot
- Improved Collaborate chat read and unread message sync
Customer engagement
- Increased DTMF input limit in Architect flows
- Outbound division-aware campaign schedules
- WhatsApp outbound campaigns pre- and post-contact triggers
- Outbound power and predictive campaigns sort by priority in skills-based dialing
Data, analytics, and reporting
- Sensitive data masking support for French, German, Portuguese, and Spanish chat and messaging transcripts
Workforce engagement
- Workforce management shift trades external activities support
- AI scoring for evaluations
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Employee productivity
- Multi contextual panels
- Customizable summaries in AI Studio
Customer engagement
- WhatsApp outbound campaign schedules
- Profile panel support for workitems
- Conditional group activation based on real-time metrics
Data, analytics, and reporting
- Improved native voice transcription for English
Open platform
- Microsoft Dynamics 365 data actions integration new credential type
Self service and automation
- Enhanced knowledge suggestions in Genesys Agent Copilot
Deprecations
- Deprecation: Removal of Webhooks integration for chat notification
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Employee productivity
- Multi contextual panels
- Enable focus mode for agent apps
- Improved Collaborate chat read and unread message sync
- Genesys Agent Copilot and Genesys Virtual Agent language support for Danish, Finnish, and Norwegian
Customer engagement
- Access and promote external contacts directly in Architect
- Internal article linking within the knowledge base
Data, analytics, and reporting
- Search transcript content up to 90 days back
- Improved native voice transcription readability for Portuguese
- Exclude existing topics and phrases from topic mining
- Manage expiring and expired exports in the scheduled exports view
- Recover deleted dashboards from summary and owner pages
Self service and automation
- Genesys Virtual Agent support for Arabic, Hindi, Korean, and Swiss German
- Virtual Agent performance dashboard
- New metrics for Architect bot and digital bot flows in the Optimization dashboard
Workforce engagement
- Set limits on shift types and weekend work in schedules
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Employee productivity
Account management
- Enhanced Groups Profile configuration
Customer engagement
- Enhance predictive routing accuracy with participant data
- Sort contacts by priority in skills-based dialing for progressive campaigns
- Sort contacts by priority for skills-based dialing in Preview campaigns
- Workitems List view filter enhancements
Data, analytics, and reporting
- Improved readability of native voice transcription in Spanish language transcripts
Open platform
- New Genesys Cloud Voice phone number inventory report
Self service and automation
- Inter-digit timeout Genesys Cloud Virtual Agent and Architect bot flows
- Genesys Cloud Virtual Agent language support for Italian
- Introducing Guides in AI Studio
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