FAQs: Announcements
Where can I find information about platform announcements, upcoming deprecations, and UI/UX changes?
Platform announcements, deprecations, and UI/UX updates, are categorized and available on the Announcements article. This page provides a record of user interface and experience changes, platform updates, and deprecations.
Why am I not receiving release note subscription emails?
If you’re not receiving release note subscription emails, try the following steps:
- Check your spam or junk folder – Look for an email with the subject line “Genesys Cloud release notes for .” If found, move it to your inbox and mark it as “Not Junk.”
- Add Genesys to your email allow list – Make sure the sender address NA@email.genesys.com is added to your email account’s allow or safe sender list.
- Resubscribe if needed – If you still don’t receive the emails, try resubscribing to the release notes. To stay on the distribution list, be sure to open each release note email when you receive it.
How do I receive notifications about updates to Genesys Cloud?
The following table explains how to receive specific notifications.
| Notification | How do I receive the notification? |
|---|---|
Genesys Cloud core features | Subscribe to Genesys Cloud feature release notes. |
Deprecations | Select the Deprecation tab in the Announcements page to check for updates. These deprecations appear in the release notes when the deprecation is announced in the release notes. |
Subscriber articles | Subscribe to key pages from the Subscribe articles tab in the Announcements page. |
UI/UX | Select the UI/UX tab in the Announcements page to check for updates. These updates appear in the release notes when the feature with the UI/UX change is released. |
Platform announcements | Select the Platform tab in the Announcements page to check for updates. |
FedRAMP features/changes | Subscribe to FedRAMP release notes. |
Media tier features | Subscribe to Media Tier release notes. |
Integrations updates | Select the Integrations release notes section in the Genesys Cloud Release Notes page. |
Desktop App updates | Select the Desktop app release notes section in the Genesys Cloud Release Notes page. |
iOS Mobile App updates | Select the iOS Mobile app release notes section in the Genesys Cloud Release Notes page. |