AI-generated summary
, contactable time sets, abandon rates, edge groups, call response settings, dynamic queueing, and sorting parameters. For digital campaigns, it retrieves comparable configurations including email or WhatsApp columns and messages-per-minute settings. The list manager agent retrieves contact list metadata such as name, size, creation date, division, phone and time zone columns, ATZM settings, email or WhatsApp columns, column data type specifications, and attempt limits. Both agents can retrieve contact list filters, provide contact counts by filters or attributes, and detect campaign state and progress for voice and messaging campaigns.
Campaign diagnostics deliver comprehensive health information including agent information, line information, alerts or conditions, campaign status timing, and full event history spanning up to eight days covering on, off, and recycle events. The system operates within user permission constraints and respects administrative access controls, displaying only accessible data without performing any campaign modifications. Sample use cases include retrieving filter information, analyzing contact attempt data, monitoring campaign status, identifying skipped contacts with reasons, and comparing campaign health across multiple campaigns with recommendations.
Genesys Cloud provides a feedback collection mechanism that allows users to rate article helpfulness and submit detailed feedback through categorized options. The feedback form captures user role information (Agent, Administrator, Developer/Engineer, Partner, Supervisor, Support, or Other) and includes predefined feedback categories for both negative responses (inaccurate/incomplete content, outdated information, poor findability) and positive responses (task completion, clarity, organization, valuable insights). Users can optionally provide email contact information and must acknowledge the Genesys Cloud privacy policy before submission. The platform offers related documentation resources including Genesys Cloud Copilot capabilities, outbound dialing features, campaign management tools, contact list management, supported languages, Salesforce integration, Journey Management event attributes, and interface navigation guidance. This feedback infrastructure enables continuous documentation improvement and supports users across multiple roles and use cases within the Genesys Cloud ecosystem.