About scripting

Learn how agents use scripts. Learn about the tasks you perform as a script designer, the types of scripts you can create, and the pages where you manage scripts.

• Scripting concepts
• Script editor overview
• Scripting best practices and recommendations
• How outbound scripts work from an agent’s perspective
• What outbound admins need to know

Create, save, and edit scripts.

• Scripts page
• Create a script
• Save a script
• Edit a script
• Change division for scripts
• Import scripts
• Export scripts
• Filter scripts by name
• Delete a script page
• Preview a script
• Publish a script

Compose the narrative, layout, and navigation options that agents use on calls.

• Add pages to a script
• Edit a different script page
• Set the default script page
• Validate a script page
• Duplicate a script page

Script templates are entire scripts that have been packaged for reuse.

• Script templates page
• Create a script template
• Delete a script template

Configure global properties that affect how you can use the script.

• Manage script properties
• Enable a script to use external data

Use these examples to find ideas for your own scripts.

• Look up data from an external source in scripts
• Configure secure pause actions in scripts
• Add a schedule callback option to a script
• Associate a script with a contact list

Manage the variables that store information that agents collect or update.

• Basic variables
• Dynamic variables
• List variables
• Built-in script variables
• Add a script variable
• Modify a variable
• Delete a variable
• Use braces to display variables
• Script input and output variables

Invoke actions when the script or a page appears. Or trigger an action when a component is clicked or when its value changes.

• Available script actions
• Define a custom script action
• Schedule a callback
• Edit a custom action
• Delete an action
• Configure secure pause actions

Learn about containers.

• Vertical stack container script component
• Horizontal stack container script component

Add visual controls, called components, to script pages.

• Script components
• Add a script component
• Remove components from a script page
• Text component
• Button component
• Input component
• Numeric component
• Date/Time component
• Link component
• Checkbox component
• Radio button component
• Dropdown component
• Image component
• Web Page component
• Markdown component
• Portal component
• Contact list form script component

Work with script component templates

• Create a component template
• Insert components from a template
• Delete a component template