Create a script template

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Genesys Cloud allows users to save script designs as reusable templates for creating new scripts. Users with Scripter > Script > All permissions can access this functionality through Menu > Digital and Telephony > Interaction Assets > Scripts. Unlike component templates that can be applied anytime to insert components on a page, script templates can only be used when creating new scripts. The creation process involves selecting a script, choosing "Create Template From Script," providing a template name and optional description, and clicking Create. The template is then stored on the Templates page for future use in new scripts.

PrerequisitesClick to expand

You can save the design of an entire script as a template. Later, when you create a new script, you can base it on that template. The difference between a script template and a component template is that you can apply script templates only when you create a new script. You can apply component templates at any time to insert a set of components on the current page.

Click Menu > Digital and Telephony > Interaction Assets > Scripts.
To create the template form, click the name of the script.
Click Script > Create Template From Script.
Type a descriptive name in the Template Name box.
Optionally enter a short description of the template in the Template Description box.
Click Create. The new script template appears on your Templates page so that your new scripts can reuse the design.

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Create a script template