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Step 5: Readiness

Series: Getting started with Genesys Cloud

Previous suggested step: Step 4: Onboarding best practices and learnings

Next suggested step: Step 6: Go Live

Prepare for Go Live. Focus on ensuring operational readiness for a smooth transition into production deployment. Familiarize yourself with Product Support protocols, user testing suggestions, and verify compliance. This crucial preparation stage safeguards transition to production whether you are adding functionality or implementing a new instance of Genesys Cloud.

For details, see .

WhoWhat
  • Project manager
  • Genesys Cloud administrator

Customer network best practice 

Checklist and guides to help ensure your company’s network is ready for voice and video interactions. 

For more information, see .

  • Genesys Cloud administrator

User Acceptance Testing

–  Outline UAT to validate implementation based on business requirements. UAT helps determine readiness, risk, & outline plan of action for any existing roadblocks. 

– Perform these UATs before going live with a Genesys Cloud organization.

for best practices and download sample test script.

  • Genesys Cloud administrator

Load test request

Genesys is dedicated to assisting with your automated testing needs through our Automated Testing Support program. This program, enhanced by our direct testing experience, customer tests, and regular reviews, provides valuable guidance on testing best practices.

For more information, see

  • Genesys Cloud administrator

Security and compliance settings

Genesys Cloud organization settings for PCI DSS compliance, HIPAA compliance, and considerations for recordings. 

Find Compliance settings details .

  • Genesys Cloud administrator

Product Support overview  

Genesys Cloud Product Support is focused on your experience through a global, live answer 24X7 Genesys Cloud Product Support model. 

article focuses on defining Severity levels, target Restoration and Resolution times, Root Cause Analysis, and the Genesys Cloud Product Support Response Policy.

Review for related to common support questions.

  • Designated Support Contacts

How to work with Genesys Cloud Product Support:

This short 15 minute video reviews how to work within our product support portal. Content is applicable for new users and those seeking a refresher. Watch video for how to work with.

Why does Product Support request console and network logs? Client-side data works together with platform-side logs to provide Product Support a full picture of any problems.            

Review for details. 

  • Genesys Cloud administrator

Register designated approvers and support contacts

Contact your onboarding specialist to help establish your desiganted contacts and approvers with your portduct support team. If you are unaware of who your onboarding specialist is, send an email to Onboarding@genesys.com with your list of designated support contacts, including Genesys Cloud org ID, contact name, email address, and permission level (read, read/write).

Information here defining .

  • Genesys Cloud administrator

Authorized org pairing 

With authorized organizations, you can establish a secure relationship with another Genesys Cloud organization. This relationship allows permitted users and groups from one organization to log in to another organization.

Review information regarding.

Further details on how to . To access your Genesys Cloud organization, the Genesys Cloud Product Support team may ask to pair their Product Support organization to your organization. You can control their access to your organization by assigning roles, and you can revoke their access at any time. Setting up authorized org pairing may be necessary when working with Product Support to investigate a case. 

  • Genesys Cloud administrator

How to read Genesys Cloud invoice 

Information on .

How to read your Genesys Cloud invoice explained in this or video, . 

How to from Genesys Cloud to reconcile with invoice billing cycle.