Enable Access Policies

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Genesys Cloud enables organizations to create and enforce access policies to control user permissions based on attributes. To enable an existing policy, edit it in the Policies tab, turn on the "Enable policy" toggle to Yes, and click Save. Enabled policies are marked with a tick in the Enabled column. Access policies require the Enable Attribute Based Access Control setting to be enabled and appropriate permissions like Authorization > policy > All Permissions. Policies allow granular control of Genesys Cloud capabilities and use cases based on dynamic business needs.

PrerequisitesClick to expand

You can create access policies in Genesys Cloud for your organization and modify its enforcement based on your changing business needs. In the Policies tab, the Enabled column displays all active policies with a tick .

To enable an existing access policy for your organization, do the following:

Edit the access policy.
To enable the access policy, turn on the Enable policy toggle button to Yes. You can also enable an access policy when you’re creating it.
Click Save.

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Enable Access Policies