Mobile Messenger feature comparison matrix

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Genesys Cloud provides multiple messenger implementations through Web Messenger, Mobile Transport SDK, and Mobile Messenger SDK platforms. The platforms support core messaging capabilities including asynchronous messaging, push notifications, authenticated messaging, and interactive content elements like cards and carousels. Users can share content via attachments, utilize custom attributes, and access knowledge search functionality. Interactive features include conversation auto-start, typing indicators, quick replies, and localization support. Advanced capabilities encompass co-browsing, participant identification with names and avatars, proactive offers, and specialized input tools like time and list pickers. Each platform has unique feature availability, with some functions universally supported across all implementations while others are platform-specific. The system supports markdown formatting and includes content profile management for both inbound and outbound attachments. Home screen integration and conversation disconnect functionality are also available as part of the messaging ecosystem.