Begin to collaborate

AI-generated summary

Genesys Cloud enables users to find and collaborate with others through search, chat, video chat, calling, group chats, file sharing, organization browsing, recent activity tracking, and favorites. Users can search profiles, start one-on-one or group chats and video chats with screen sharing, make calls from a desk phone or WebRTC phone, monitor and join group chats, upload files to personal or group workspaces, view the organization hierarchy, see recent notifications, and add favorites.

Find and work with the people you need. Read the following articles.

Search — Use advanced search to find someone using their profile information.
Chat — Start a one-to-one or group chat conversation.
Video chat — Start a one-to-one or group video chat. Share your screen with participants.
Make a call — Use Genesys Cloud to make a phone call from your desk phone or the Genesys Cloud WebRTC phone.
Participate in group chats — Monitor and participate in group chat conversations.
Upload files — Begin storing documents, images, faxes, videos, and more, in your personal workspace or group workspaces.
Browse your reporting structure — Navigate your organization in hierarchy views.
Add favorites— Add a person or group to your Favorites list.

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Begin to collaborate