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Genesys Cloud – user & group management tag

List of the Genesys Cloud release notes that include the user & group management release notes tag.

Account management

  • Customizable inactivity timeout for organizations with the HIPAA setting enabled
  • Add login hint to OAuth client URLs
  • Assign divisions to ACD skills

Customer engagement

  • Expanded Alphanumeric Sender ID Support

Data, analytics, and reporting

  • Expanded External Contacts export support
  • Journey Management data export for BI tools

Employee productivity

  • Copilot AI agent configuration in AI Studio

Open platform

  • Manual wrap-up codes for digital messaging in ServiceNow Unified Experience
  • Multiple concurrent Genesys applications per user
  • Enhanced multiparty voice call capabilities in CX Cloud with Salesforce Voice
  • Data Actions support for Google Cloud Run Functions (v2)

Self service and automation

  • Customize virtual agent interaction summaries

Workforce engagement

  • Import decision metrics for workforce management
  • Time-based filtering for opportunities and enrollments

Deprecations

  • Deprecation: BYOC Premises – Genesys Hardware Solution end of life
  • Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1

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