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Genesys Cloud – contact center integrations tag

List of the Genesys Cloud release notes that include the contact center integrations release notes tag.

November 2, 2022Click to collapse

Communicate

International number plans as outbound routes changes

Contact center

Introducing Genesys Cloud digital licenses
Agentless email notifications
Outbound email campaigns
Delivery status receipts for outbound email campaigns
Manage time zones for outbound email campaigns
Increased email size limit for custom SMTP integrations
New filters and columns in Content Search view
AudioHook billing for active use only
Cumulative uploads of external metrics for performance scorecards

Deprecations and announcements

API endpoint change for local key settings in recording service
CIDR IP address range for cloud media services expansion

November 8, 2017Click to expand

October 25, 2017Click to expand

September 27, 2017Click to expand

September 20, 2017Click to expand

Contact center

Secure call flows in Architect
Architect Exit and Next Loop actions for all call flow types
Automatic email responses
Substitutions for canned responses
Bulk addition of queues to agents
Callbacks in reports and alerts
Workforce management schedule administration enhancements
Workforce management export enhancements

Integrations

Custom client applications integration
Web services data actions integration

August 9, 2017Click to expand

June 28, 2017Click to expand

June 7, 2017Click to expand

May 10, 2017Click to expand

January 18, 2017Click to expand