Genesys Cloud FedRAMP Region – web tag
List of the Genesys Cloud FedRAMP Region release notes that include the web release notes tag.
Customer engagement
- Access audit events for external contacts via audit API
- Outbound dialing additional rule conditions system disposition codes
- File attachment support via URL for Architect digital bot flows
Data, analytics, and reporting
- Genesys Virtual Supervisor and Copilot AI summaries and and AI insights in Arabic, Dutch, French, German, Hindi, Japanese, Korean, and Portuguese languages
- Journey management Knowledge and Virtual Agent events
Workforce engagement
- Workforce Management (WFM) support for ACD routed workitems