Test and troubleshoot guides

Test, fine-tune, and troubleshoot your AI Guides to ensure the quality and consistency of the customer interaction experience.

Preview guides in AI Studio

Before you connect your guides to Virtual Agent flows, test your guides to validate the logic, preview the customer interaction experience, and fine-tune the instructions until you are satisfied with the outcome. For more information, see Preview guides.

Test guides in Architect

• Use the built-in Architect bot flow simulator to test your guide with a digital bot flow enabled with Virtual Agent. For more information, see Test your digital bot flow.
• To test a bot flow that you create with Genesys Dialog Engine Bot Flows, see Test a Genesys Dialog Engine Bot Flow.

Troubleshoot guides in Architect

Use the inbuilt Architect replay mode to troubleshoot your bot flow that is linked to guides. For more information about troubleshooting bot flows, see Use replay mode to troubleshoot an Architect flow.