Enable the Google Cloud Dialogflow ES integration

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Genesys Cloud enables seamless integration with Google Cloud Dialogflow ES to leverage natural language processing for automated conversations. After configuring OAuth credentials, the integration can be activated from an inactive state directly within the Genesys Cloud UI. Key capabilities include journey visualization, automated routing, and natural language call handling powered by Dialogflow's machine learning models.

Series: Configure the Google Dialogflow integration

After you configure the Google Cloud Dialogflow ES platform service account credential and then configure the OAuth client credential for Google Cloud Dialogflow ES, activate the Google Dialogflow ES integration.

In the Status column, click Inactive. The Change Status dialog box opens.
Click Yes. The Google Cloud Dialogflow ES integration status changes to Active.

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Series: Configure the Google Dialogflow integration

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Enable the Google Cloud Dialogflow ES integration