Edit a contact list entry

AI-generated summary

Genesys Cloud provides comprehensive contact list management capabilities through its List Management interface. Users can edit contact list properties including list names, divisions, and file specifications. Key features include: - Contact list customization options: - Renaming contact lists - Changing divisions (default: Home Division) - Uploading contacts via delimiter-separated files - Appending records from CSV or Excel files - Trimming leading/trailing whitespace - Phone column management: - Time zone configuration for phone numbers - Automatic time zone mapping with preview functionality - Attempt control settings for limiting contact attempts - Contact management actions: - Export functionality for all contacts - Clear List option to remove all contacts - Edit Contacts feature via contact list editor - File specification template support The system supports phone number-based attempt controls but does not extend this functionality to email addresses. All changes require saving to take effect.

Display the properties of a contact list

Click Admin.
Under Outbound, click List Management.
Click Menu > Digital and Telephony > Outbound > List Management.
Click the Contact Lists tab.
In the Name column, select the contact list name.
The contact list properties display.

Edit the properties of a contact list

To rename the contact list, type a new name in the Contact List Name
To change the division of the contact list, in the Division box, select a different division. The default is Home Division.
To upload contacts from a delimiter-separated file, switch the Use File Specification Template toggle to Yes, and select a file specification template. For more information, see Create a File Specification template.
Use Append additional contacts from a .csv or Excel file to import a contact list from a file. For more information, see Append records to a contact list.
To trim whitespace in your contact list, switch the Trim leading/trailing whitespace toggle to Yes. The default is No.

Contact List columns

The Phone Columns box displays the contact list column names and type.
If your contact list has a column that contains the time zone of a phone number, select that column from the Time Zone Name Column box. This step is a prerequisite for configuring contactable time sets. If you plan to use automatic time zone mapping, skip this step.
If you configured the contact list for automatic time zone mapping, click the globe icon to preview the mapping results.

Advanced

(Optional) Select an entry from the Attempt Control list. Attempt controls restrict the number of calling attempts to a contact record or phone number on a specific day or in total.
Note: Attempt control is supported only for phone numbers, not email addresses. For more information, see How to limit contact attempts.

When your editing is complete, click Save.

Actions for a contact list

Use the following actions to export a contact list, clear the contacts from a contact list, or use the contact list editor to manage contacts in a contact list.

Action	Description
Export	To export all contacts, click Export.
Clear List	To delete all contacts from the contact list, click Clear List.
Edit Contacts	To open the contact list editor, click Edit Contacts. For more information, see Edit contacts in a contact list.

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