Download Architect flow examples
This page provides example call flow templates available to download and import in to your Genesys Cloud organization.
- In addition to the flow examples provided in this page, Genesys AppFoundry also provides Blueprints and Templates that you can use when building your own flow. For more information, see Genesys AppFoundry – Blueprints and Templates.
- These flows examples are designed for use as a point of reference as you create your own flow. Best practice is to build your own flow, rather than use the example. This recommendation enables you to reference the example flow while you tailor your own flow to your organization’s needs.
Sample flows
| Flow name | Description | Type | File |
|---|---|---|---|
| Bot flow | An example bot that provides banking functionality | Bot | Bot banking flow example |
| General | General-use flow that presents a flow with basic menu options. | Inbound | Inbound Flow Example |
| Holiday | Includes a task for routing calls based on specific dates, such as a holiday. This design allows you to specify the caller experience for days that differ from the typical schedule; for example, playing a different prompt on a holiday. | Inbound | Holiday Routing Example |
| Time of day routing | Includes a task for routing calls based on the time of day. This design allows you to specify a path for the call depending on defined situations, such as routing for evening hours versus regular business hours. | Inbound | Time of Day Routing Example |
In-queue callback | Configured to verify a caller’s callback number and create an in-queue callback request. | In-Queue | InQueue Callback Flow Example |
| In-queue voicemail | Configured to loop through playing hold music to the caller and prompting to press 1 to leave a voicemail. | In-queue | In-queue voicemail example |
| Area code routing | Includes a task for taking a caller’s ANI and searching through different Integer Collections that area codes are stored in to determine if there’s a match and route the call appropriately. This allows you to create a different routing experience based on the region of the caller’s country. | Inbound | Area code routing example |
| Luhn algorithm | The Luhn algorithm is a simple checksum formula used to validate a variety of identification numbers, such as credit card numbers. This sample Genesys Cloud Architect flow implements the Luhn algorithm, which can validate credit card numbers prior to attempting a payment action with an external service. The Luhn algorithm does not guarantee that a credit card number is valid; it simply increases the confidence that a credit card number was entered correctly by a customer. When you import this task, perform the following modifications:
| Inbound | Luhn check example |
| Opt out of leaving a voicemail | You can configure the Architect voicemail flow to allow an inbound caller to opt out of directing to a Genesys Cloud user’s voicemail. Instead, direct the caller to another Architect inbound flow. | Inbound | Opt-out-of-voicemail-flow-example |
| Replace voicemail flow system greeting with blank audio | You can replace the voicemail system greeting with blank audio. | Inbound | Replace system greeting with blank audio in voicemail flow |
| Opt out of leaving a voicemail and also replace the system greeting in a voicemail flow | Configure the Architect voicemail flow to allow an inbound caller to opt out of directing to a Genesys Cloud user’s voicemail and replace the voicemail system greeting with blank audio. | Inbound | Opt-out-of-voicemail-replace-system-greeting-with-blank-audio-example |
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