AI Studio overview

AI-generated summary

Genesys Cloud AI Studio serves as a centralized workbench for building, managing, and deploying AI capabilities across the platform. The solution offers no-code and low-code tools for creating AI experiences, including AI Guides for Virtual Agents and Customizable Summaries for interaction documentation. The platform requires Genesys Cloud CX 1-4 licensing and operates on an AI Experience tokens-based pricing model. Key features include AI Guides for creating context-aware Virtual Agents, Customizable Summaries for tailoring interaction documentation to business needs, and upcoming Agentic virtual agents powered by Large Action Models (LAM) for deployment in Architect-enabled flows. The system ensures enterprise-wide governance, compliance, and scalability while enabling both technical and non-technical users to develop AI solutions. Virtual agents can dynamically adapt their behavior during conversations and utilize configured tools and knowledge to perform tasks based on context.

Feature coming soon: Agentic virtual agents

AI Studio acts as the new command center for building and managing the next generation of AI-powered customer experiences. It gives organizations a centralized and secure environment to configure, control, and scale their AI capabilities across the Genesys Cloud platform. Users with or without technical know-how can easily get started with AI Studio to create AI experiences through the no-code and low-code tools, fostering faster and broader innovation. Additionally, it comes with a built-in system to govern and ensure that all AI capabilities are compliant and aligned with the enterprise policies.

Use the centralized workbench in AI Studio to build, manage, and deploy AI-powered automation, ensuring consistency, control, and scalability across all touchpoints.

Get started with AI Studio

To access AI Studio and its features, add the required license and permissions.

License and permission requirements

Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, or Genesys Cloud CX 4 license
Add the necessary AI Studio permissions depending on the features that you require. For more information, see AI Studio permissions.

Pricing policy

You need Genesys Cloud AI Experience tokens to use AI Studio. For more information, see Genesys Cloud tokens-based pricing model.

Key features of AI Studio

The workbench includes the following features:

AI Guides: Allows business teams to create Virtual Agents that respond intelligently to customer context and adapt their behavior dynamically within conversations, without needing to write complex logic or code. For more information about building and managing AI Guides, see AI Guides overview.
Customizable Summaries: Allows admins to shape interaction summaries to fit their business needs, enhancing consistency, compliance, and operation efficiency across human and AI agent interactions. For more information about customizing conversation summaries, see Customizable summaries overview.
Agentic virtual agents: Allows business teams to create and manage Large Action Model (LAM)–powered virtual agents in AI Studio and deploy them in Architect-enabled flows. These virtual agents use configured tools and knowledge to carry out tasks during a conversation and choose next steps based on context. For more information, see Agentic virtual agents overview.

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AI Studio overview View summary