AI-generated summary
Genesys Cloud Voice services provide comprehensive voice communication capabilities including phone number provisioning, call routing, Interactive Voice Response (IVR), and call recording functionality. The service encompasses key features such as number provisioning, call control, contact center integration, self-service applications, and analytics capabilities. Genesys Cloud Voice is available across multiple regions including Canada, the United States, the United Kingdom, Ireland, and various EMEA countries, with region-specific service terms, Service Level Agreements (SLAs), security requirements, and regulatory compliance specifications documented in separate addenda and exhibits. The service documentation includes detailed exhibits outlining service terms, SLA commitments, security protocols, and legal and regulatory requirements specific to each geographic region, with additional appendices for specific countries such as Belgium within the EMEA region.