Configure invite links

AI-generated summary

Genesys Cloud provides administrators with configurable invite link settings to control how people are added to an organization. Accessible through Menu > Account > Organization Settings, the Settings tab offers three primary configuration options: Auto Invite (which can be set to automatically send invites by default or require case-by-case selection), Open Admission (which enables or disables the current invite link, with the option to generate a new link when transitioning from disabled to enabled status), and Allowed Email Domain(s) (which restricts account creation to specified email domains when users respond to sign-up links). These settings require administrator role permissions to modify and must be saved after any updates. The configuration applies to invite links used for adding people to the organization, as referenced in the Invite people to your organization documentation.

PrerequisitesClick to expand

Change settings for invite links used to add people to your organization. To create an invite link, see Invite people to your organization.

Click Menu > Account > Organization Settings.
Click the Settings tab.

Update the following settings as needed:

Auto Invite

ON — Automatically sends invites by default when adding people. Admins can still turn it off on a case-by-case basis.
OFF — Turns Auto Invite off by default and allows admins to select it on a case-by-case basis.

Open Admission

ON — Enables the current invite link. Turning from OFF to ON also creates a new link.
OFF — Disables the current invite link permanently.

Allowed Email Domain(s)

Specifies the email address domains that a person must use to create a new Genesys Cloud account when responding to a sign-up link.

Note: When Open Admission is enabled, you must configure at least one email address domain in the Allowed Email Domain(s) field to save changes on this page.

Click Save.

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