Work with inbound flows
Inbound flows analyze an incoming call and route it according to the flow design. To help familiarize yourself with inbound flows, review the following pages:
| Page | Features you can configure |
|---|---|
Learn how inbound flows are handled in Architect. | |
Learn how to create and configure an inbound flow in Architect. | |
Change the default settings for the outbound flow. | |
Review articles related to setting up a flow. | |
| Use expressions to build sophisticated and complex flow calculations by selecting variables and operators. | |
| Read about actions available when building a task in a flow. | |
Find more information on flows, including configuring default settings; managing flows; dependency searches; flow design resources; and tips, best practices, and troubleshooting. | |
| Architect permissions are based on flow design tasks, or job functions. An administrator from the Genesys Cloud organization must assign the appropriate permissions to an Architect user. |
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