About decision metrics

AI-generated summary

Genesys Cloud provides decision metrics functionality that enables organizations to import and manage employee decision metrics through CSV files for prioritizing employees in Workforce Management processes. This feature supports schedule bidding and time-off planning by establishing employee rankings based on imported metrics. The decision metrics import capability allows administrators to systematically manage employee prioritization data, facilitating more efficient workforce management operations and resource allocation decisions.

Import and manage employee decision metrics used to prioritize employees for Workforce Management processes such as schedule bidding and time-off planning.

Decision metrics import

Import employee decision metrics using a CSV file to manage employee rankings for Workforce Management features such as schedule bidding and time-off planning.

Import employee decision metrics

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