Do summaries generated by Agent Copilot persist longer than 10 days?

If you have the Genesys Cloud CX 3, Genesys Cloud CX 4, or a Genesys Cloud CX 1 or Genesys Cloud CX 2 with Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud Analytics Add-on license, you can see see summaries and insights in the Interaction Details view. To view this information, enable AI Insights in speech and text analytics Program settings for a set of Agent Copilot queues and flows. For more information, see Work with a program.

After you enable the AI Insights setting, Genesys Cloud stores the agent summaries that Agent Copilot generates longer than 10 days and retains them for as long as the interaction recording is stored.

You can also access the summaries via these Speech and Text Analytics APIs.