Step 7: Business review
Series: Getting started with Genesys Cloud
Previous suggested step: Step 6: Go Live
Optimize with Genesys Cloud: Utilize Genesys Cloud AI-Powered Experience Orchestration to refine processes, optimize frameworks, and cultivate innovation to accelerate value. As a foundation for growth, participate in Genesys Orchestrators™ which brings together education, support, community and advocacy to help you succeed.
| Who | What |
|---|---|
| Receive personalized content by indicating preferences and capability interestsYour Genesys Orchestrators™ profile preferences contribute to personalized content for knowledge, product utilization, and best practices. Genesys Orchestrators™ is where you go to learn, ask for help, connect with others, and maximize your impact. Update your preference in Genesys Orchestrators™. |
| Document Genesys Cloud policiesPrepare for ongoing operations with Genesys Cloud policies such as:
|
| Experience Orchestration PlanCustomer Success Manager will schedule an Experience Orchestration Plan review once you have started to use Genesys Cloud in production. |
| Participate in a beta programGenesys runs beta testing to gather feedback. A beta program is your opportunity to provide feedback directly to the development team before a feature becomes generally available. For more information, see About the Beta Program, including how to enroll in specific programs. |
| Experience Orchestration PlanConsider your CX Journey with Genesys using the Levels of Experience Orchestration. Pinpoint current level of AI-powered experience Orchestration, and outline objectives to achieve experience orchestration goals and progress to the next level. Learn more by asking Digital Assistant, Ask me Anything tool on Genesys Orchestrators™, or connect to Customer Success contact through the tool to review your specific Experience Orchestration Plan. |
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