Step 4: Onboarding best practices and learnings

• Genesys Cloud administrator
• Contact center supervisor
• Designated support contact 

Sign up for Genesys Cloud product status page

Subscribe to your AWS region to receive Genesys Cloud status notifications. This will notify you if there are any incidents in AWS region of your Genesys Cloud instance. 

Subscribe to updates here Genesys Cloud System Status.

• Genesys Cloud administrator
• Business Champion
• Project manager
• Genesys Cloud developer

Sign up for release notes

Stay informed regarding what’s new in Genesys Cloud with feature release notes.

Review release note archives and Sign up for updates here Genesys Cloud release notes.

• Genesys Cloud administrator
• Business Champion
• Project manager
• Genesys Cloud developer

Genesys Cloud quarterly roadmap

Genesys Cloud Fundamentals at the bottom of Genesys Orchestrators home page highlights Roadmaps. Favorite the Fundamentals section to showcase that at top of page. 

For more information, see Genesys Cloud Roadmap Webinar Archives.

• Project manager
• Genesys Cloud administrator

Progress with education courses 

Advance your skills with specialized trainings, in-depth resources, and expert guidance designed to support you at every stage of your journey. Track progress in Genesys Orchestrators where you can manage courses and see recommendations.

If you have purchased Genesys Cloud learning subscriptions, please contact our Education team at Beyond@genesys.com to verify that all your subscription are assigned. 

• Project manager
• Genesys Cloud administrator

Implementation status check 

The Customer Success onboarding team can assist with your outstanding questions.

Reach out to Onboarding@genesys.com.

• Genesys Cloud administrator

Regulatory compliance inf0rmation

Genesys Cloud is secure, trusted, and proven. Genesys is committed to providing a high level of security and regulations compliance. This is fundamental as Genesys continually develops solutions.  Security standards, privacy policy, and data protection information is available to you.

For more information, see About security and compliance.

Security, privacy, and compliance details 

The security, privacy, and compliance portal is where you find a collection of security, privacy and compliance documents, attestations, and videos. To access, registration and authentication tied to Genesys Cloud is required due to the content of the site. Follow instructions under Getting Started within the Security, privacy, and compliance portal.

For more information, see SPC Portal.