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Voice transcription – What is the expected latency and level of accuracy for voice transcription?

Within Genesys Cloud, audio is transcribed in near real time, within seconds, and is accessible through our .  The full interaction transcript becomes available in the Interaction Details UI immediately after the call, usually within 15 seconds.

  • Expected latency: approximately 3–5 seconds with this toggle enabled, compared to 35–40 seconds without it.
  • There is no additional cost for customers who use this feature.

For more information, see , and , .