Release notes for the Google data actions integration

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Genesys Cloud enables administrators to create custom data actions for seamless integration with Google services, including Google Cloud and G Suite, facilitating automated data manipulation and workflow automation across Google's ecosystem. The platform supports configurable execution timeouts ranging from 1 to 60 seconds to manage data action performance and prevent extended processing delays. Administrators can leverage Velocity macros (esc.jsonEncode and esc.jsonDecode) to escape JSON reserved characters and utilize the successTemplateUtils.moveKeysIntoArrayOfObjects macro for Architect compatibility, while a 50-level depth limitation on JSON objects maintains service performance. The integration supports Google Cloud Run Functions and Cloud Functions (v1) with authenticated service account credentials, HTTP DELETE method functionality for data removal operations, and trigger endpoints designed for high-volume function execution. Performance monitoring capabilities allow administrators to visualize data action performance metrics and failure rates through dedicated and detail views, enabling operational oversight. Comprehensive API error handling documentation addresses 400, 401, and 403 errors to support troubleshooting efforts. The integration includes additional resources covering integration requirements, release notes, troubleshooting guidance for interaction flow failures, and implementation documentation, enabling organizations to establish stable and controlled workflows between Genesys Cloud and Google platforms

This article describes all releases of the Google data actions integration.

July 27, 2026

Data Actions support for Google Cloud Run Functions
Administrators can now configure a Google Cloud Run Functions integration for data actions. This enhancement enables data actions to invoke authenticated Cloud Run Functions using Google service account credentials, allowing customers to integrate with Google’s current serverless functions platform while continuing to use existing Cloud Functions (v1) integrations: Add a data actions integration and Setup for Google Cloud Run Functions.

April 7, 2025

Configurable timeout for data actions
Administrators can now configure the execution timeout setting for data actions. The timeout can be set between 1 and 60 seconds, with a default of 60 seconds. When an HTTP request runs longer than the configured time, the data action returns a timeout response. This feature helps improve control over data action timeouts, prevents long-running processes, and reduces unnecessary concurrency usage: Add configuration to custom actions for integrations and How many seconds before a data action times out?.

February 21, 2024

Velocity macros to escape JSON’s reserved characters
Administrators can now use the esc.jsonEncode and esc.jsonDecode to escape JSON’s reserved characters in the output: Velocity macros and URI (URL) form encoding for data actions.

August 9, 2023

Limitation for JSON objects depth
Genesys Cloud now limits the depth of JSON objects to 50 levels within data action requests and responses. This limit helps to maintain the performance of the data action service: Add configuration to custom actions for integrations and Request configuration for data actions.

April 5, 2023

Data actions performance summary view
Administrators can now visualize the performance and failure rates of data actions: Data Actions Performance Summary view, Data Actions Performance Detail view and Data actions integration performance analysis.

June 1, 2022

Use trigger endpoint with Google Cloud Function data actions
Administrators can now configure Google Cloud Function data actions to use the trigger endpoint for high-volume execution of functions. For more information, see Configure Google Cloud platform, Data action returns a 403 error, and Example Google Cloud function with a data action.

January 19, 2022

Delete data actions support
Administrators can now select the HTTP DELETE method to remove data from the integrated service: Add configuration to custom actions for integrations.

February 24, 2021

Velocity macro for dynamic keys
Administrators can now use the successTemplateUtils.moveKeysIntoArrayOfObjects macro to convert data into a format that is compatible with Architect: Velocity macros.

October 7, 2020

API call errors
Added documentation about API call errors: Data action returns a 400 error, Data action returns a 401 error, and Data action returns a 403 error.

August 5, 2020

Initial release of the Google data actions integration
The Google data actions integration runs as a Genesys Cloud service. The integration enables administrators to create custom actions to act on data in Google applications like Google Cloud and G Suite: About the Google data actions integration.

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