Data action returns a 401 error

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Genesys Cloud data actions may return a 401 unauthorized error when using Google data actions integration with Google Cloud Functions (1st gen). This error occurs when the client lacks authorization to retrieve access tokens or access requested scopes. To resolve this issue, users must verify that the service account exists within the correct Google Cloud Platform project containing the target APIs and ensure the service account is properly assigned to all functions intended for data actions integration execution. The issue specifically relates to authentication and authorization configuration between Genesys Cloud and Google Cloud Platform services.

Note: This article applies to the Google data actions integration when used with Google Cloud Functions (1st gen).

A data action returns a 401 error.

The client is unauthorized to retrieve access tokens using this method, or client not authorized for any of the scopes requested.
- Confirm that this service account is in the Google Cloud Platform project that contains APIs that you want data actions to call.
- Confirm that this service account is assigned to each function that you want the data actions integration to execute.

For more information, see Configure Google Cloud Platform.

For more information, see About the Google data actions integration.

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Data action returns a 401 error