Edit a group

AI-generated summary

Genesys Cloud allows editing groups to configure general information, set a profile picture, configure privacy rules, add a group phone number, and manage group members. Administrators can edit General groups under the General tab and Skill Expression groups under the Skill Expression tab in the Groups section. Editing groups requires Directory permissions like Group Add, Edit, Delete, and View. Key details include setting profile pictures, privacy rules, group phone numbers, and adding group members.

PrerequisitesClick to expand

The following permissions:

To create a group: Directory > Group > Add
To edit a group: Directory > Group > Edit
To delete a group: Directory > Group > Delete
To view a group: Directory > Group > View
To create a skill expression group: Routing > Skillgroup > Add
To delete a skill expression group: Routing > Skillgroup > Delete
To edit a skill expression group: Routing > Skillgroup > Edit
To view a skill expression group: Routing > Skillgroup > View

If you have a non-admin role with Group permissions, see Create groups (non-admins).

Click Admin.
Under Directory, click Groups.
Click Menu > User Management > Groups.
For a General group, click the General tab. For a Skill Expression group, click the Skill Expression tab.
To open the group, click its name.
Edit general information.
Set a profile picture.
Set privacy rules.
Configure a group phone number.
Add group members.

[NEXT] Was this article helpful?

Get user feedback about articles.

Edit a group View summary

[NEXT] Was this article helpful?

Edit a group