Genesys Cloud for Salesforce in Service Cloud
Note: This article applies to Genesys Cloud for Salesforce.
The Genesys Cloud for Salesforce client can run in Sales Cloud and Service Cloud.
Note: Access to Service Cloud requires a special license from Salesforce.com.
In Service Cloud, agents can take advantage of the client’s extra capabilities and developers can extend the client’s functionality.
- Configure the WebRTC Phone browser window to pop or embed.
For more information, see Change your WebRTC phone settings.
- Perform workspace transfers.
For more information, see Workspace transfers.
- Use an embedded interaction window for scripts, chats, emails, and messages.
For more information, see Add an embedded interaction window.
- Use Salesforce’s Console API to fire and listen for events.
For more information, see Events in Salesforce.
For more information about the integration, see About Genesys Cloud for Salesforce.
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