List of the Genesys Cloud release notes that include the identity & access management release notes tag.
Account management
- Temporary removal of Pair with Genesys Care button from commercial regions
- Simplified permissions view with updated Select All controls
Customer engagement
- Improved detection of SMS opt-out requests
- Google Business Profile ratings and engagement source
- Social media follower count and verified status
Data, analytics, and reporting
- Improved accuracy and reliability of date-time picker
Employee productivity
- Filters and metrics in the Agent Copilot Performance dashboard
Workforce engagement
- Customizable activity code colors
- Enhanced screen recording playback
Deprecations
- Deprecation: Removal of AI Guides (version 1)
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Account management
- Customizable inactivity timeout for organizations with the HIPAA setting enabled
- Add login hint to OAuth client URLs
- Assign divisions to ACD skills
Customer engagement
- Expanded Alphanumeric Sender ID Support
Data, analytics, and reporting
- Expanded External Contacts export support
- Journey Management data export for BI tools
Employee productivity
- Copilot AI agent configuration in AI Studio
Open platform
- Manual wrap-up codes for digital messaging in ServiceNow Unified Experience
- Multiple concurrent Genesys applications per user
- Enhanced multiparty voice call capabilities in CX Cloud with Salesforce Voice
- Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
- Customize virtual agent interaction summaries
Workforce engagement
- Import decision metrics for workforce management
- Time-based filtering for opportunities and enrollments
Deprecations
- Deprecation: BYOC Premises – Genesys Hardware Solution end of life
- Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
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Account management
- Passkey support for Multi-Factor Authentication (MFA)
Customer engagement
- Custom named time zones for contactable time sets
- Digital rule sets for outbound WhatsApp campaigns
- Introducing Apple Pay support for Apple Messages for Business in Singapore and Mexico regions
- Architect digital bot flows and Apple Messages for Business support in Singapore and Mexico regions
- External contacts identity resolution support for Apple Messages for Business in Singapore and Mexico regions
- Architect digital bot flow list picker support in Singapore and Mexico regions
- Authentication support in Apple Messages for Business in Singapore and Mexico regions
- Apple Messages for Business forms in Singapore and Mexico regions
- Control agent transfer capabilities via permissions
- Configure group ring settings
- Inbound messaging channel routing support in Apple Messages for Business in Singapore and Mexico regions
- New metric displays for monitoring BYOC Premises edge and trunk status
Data, analytics, and reporting
- Sentiment, empathy, and topic spotting support for Turkish and Zulu
- Export summary row chart in Analytics Performance views
- Web events available in Journey Management
Employee productivity
- Configure combined voice utilization for ACD and non-ACD calls
- Favorites now listed in the User Directory
- Multi-language Agent Copilots
Open platform
- Enable auto answer for interactions in the Unified Experience from Genesys and ServiceNow integration
- Thai language support
- Genesys Cloud Voice (GCV) conversation IDs and postal codes in GCV and BYOC usage reports
Self service and automation
- Agent Copilot summaries customization support for Czech, Danish, Finnish, Norwegian, Portuguese, Swedish, and Turkish
- Enhanced confirmation controls in AI Guides
- Genesys Virtual Agent support for Portuguese and Swedish dialects
- Create flow outcomes and milestones natively in Architect
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