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Genesys Cloud – CRM integrations tag

List of the Genesys Cloud release notes that include the crm integrations release notes tag.

Account management

  • Web Directory updated to use PKCE for improved security
  • Assign divisions to roles for Authorized Organizations users and groups

Customer engagement

  • Secure replies and new outbound emails to addresses outside the Domain Allow List

Employee productivity

  • Updated Agent Copilot summarization model

Open platform

  • Data action test UI improvements
  • ServiceNow email wrap-up synchronization

Self service and automation

  • Architect flow runtime variable memory insights

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