List of the Genesys Cloud release notes that include the architect (orchestration builder) release notes tag.
Account management
- Web Directory updated to use PKCE for improved security
- Assign divisions to roles for Authorized Organizations users and groups
Customer engagement
- Secure replies and new outbound emails to addresses outside the Domain Allow List
Employee productivity
- Updated Agent Copilot summarization model
Open platform
- Data action test UI improvements
- ServiceNow email wrap-up synchronization
Self service and automation
- Architect flow runtime variable memory insights
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Employee productivity
- Streamlined Navigation and Information Architecture Update
Customer engagement
- Apple Pay support for Apple Messages for Business
- Architect digital bot flow list picker support
- Set time- and duration-based conditions in campaign rules
- Use custom SMTP servers for email campaigns and agentless email
- Administrators can now bring their own SMS SMPP provider
- Idle agent count for conditional group activation or deactivation
- Expired callback queue reassignment
Data, analytics, and reporting
- Administrators can now search content from HTML emails
- Topic miner Korean and Japanese language support
- Native voice transcription for core dialects
Open platform
- Unified Experience from Genesys and ServiceNow Genesys Cloud Background Assistant (GCBA) support
Self service and automation
- Transcription and storage of caller’s final voice input
- Content-based search for knowledge base articles in Norwegian, Danish and Finnish
- Swiss German language support in Architect
Workforce engagement
- Enhancements to visual components in the interaction details page
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