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Genesys Cloud – agent copilot tag

List of the Genesys Cloud release notes that include the agent copilot release notes tag.

Account management

  • Temporary removal of Pair with Genesys Care button from commercial regions
  • Simplified permissions view with updated Select All controls

Customer engagement

  • Improved detection of SMS opt-out requests
  • Google Business Profile ratings and engagement source
  • Social media follower count and verified status

Data, analytics, and reporting

  • Improved accuracy and reliability of date-time picker

Employee productivity

  • Filters and metrics in the Agent Copilot Performance dashboard

Workforce engagement

  • Customizable activity code colors
  • Enhanced screen recording playback

Deprecations

  • Deprecation: Removal of AI Guides (version 1)

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