Genesys Cloud licenses and billing

Genesys Cloud offers multiple licensing models—named, concurrent, and hourly—designed to accommodate diverse organizational needs. The platform provides comprehensive license management capabilities including billing and usage visibility, data storage estimation, and subscription augmentation through on-demand services. Genesys Cloud enforces a fair use policy across multiple product features including BYOC Cloud, data storage, basic routing and IVR, API on demand, BYO SMS, voice transcription, workitems, Journey Management Events, and AI Experience. Users can access detailed invoicing information covering user and resource usage, token billing, BYOC Cloud charges, user overages, and post-subscription billing. The platform provides tools to view billing and usage summaries, download bills and usage reports, review sample invoices, and estimate data storage charges. Additional resources include pricing information, AI resource consumption billing scenarios, Genesys Agent Assist SKU-specific billing scenarios, comprehensive FAQs addressing evaluation, ordering, payment, refunds, and general pricing inquiries, as well as data storage usage estimation tools and charge examples.