Genesys Cloud licenses and billing

Genesys Cloud provides multiple licensing models—named, concurrent, and hourly—to accommodate different organizational needs. The platform enables comprehensive license management, billing and usage visibility, data storage estimation, and subscription augmentation through on-demand services. Genesys Cloud applies a fair use policy across multiple product features including BYOC Cloud, data storage, basic routing and IVR, API on demand, BYO SMS, voice transcription variants, workitems, Journey Management Events, and AI Experience. Users can access detailed invoicing information covering user and resource usage, token billing, BYOC Cloud charges, user overages, and post-subscription billing. The platform offers tools to view billing and usage summaries, download bills and usage reports, and review sample invoices. Additional resources include pricing information, AI resource consumption billing scenarios, and billing scenarios specific to Genesys Agent Assist SKUs, with comprehensive FAQs addressing evaluation, ordering, payment, refunds, and general pricing and billing inquiries.